At The Mug Shot Shop, we are committed to providing you with high-quality products that meet your expectations. We understand that there might be instances when you need to address concerns regarding your purchase. To ensure a seamless shopping experience, we have outlined our Return and Exchange Policy as follows:

Returns and Exchanges for Size, Color, or Change of Mind: Please note that returns and exchanges are not supported if you have ordered the wrong size, color, or if you have had a change of heart about your purchase. We encourage you to carefully review your order before completing the transaction to ensure your satisfaction.

Damaged Product or Manufacturing Error: If you receive a product that is damaged during transit or if there is a manufacturing error, we are here to help. We take full responsibility for ensuring that you receive the product you ordered in pristine condition. In such cases, you are eligible for a free replacement or a refund.

Contacting Us: If you encounter a damaged product or a manufacturing error, please contact us within 30 days of the product delivery date. To initiate the return or exchange process, kindly follow these steps:

1. Contact Customer Support: Reach out to our customer support team by sending an email to support@themugshotshop.com. Please provide your order number, a description of the issue, and relevant images of the damaged product or error.

2. Assessment and Resolution: Our team will review your case and assess the provided information. If your claim is eligible for a replacement or refund, we will guide you through the next steps.

3. Return or Exchange Process: Depending on the situation, we will provide you with instructions on how to proceed with the return or exchange. Please follow these instructions carefully to ensure a smooth process.

4. Resolution Timeline: We strive to resolve issues promptly. You can expect to receive further instructions on the return or exchange process within a reasonable timeframe.

At The Mug Shot Shop, we value your satisfaction and are committed to addressing any concerns you may have. Our goal is to provide you with an exceptional shopping experience, and we appreciate your understanding of our policy regarding returns and exchanges.

If you have any questions or require further clarification about our Return and Exchange Policy, please feel free to contact our customer support team. We are here to assist you.

Thank you for choosing The Mug Shot Shop. Your support is greatly appreciated.

Sincerely,

Customer Support Team

The Mug Shot Shop